Enter your search term to display live search results. I have a buyer who was nt happy with her item and asked if she could return it, no problem we said, still waiting for item to be return? Skip to main content. Buyers may be liable for loss in value of the item if it's returned in a different condition from which it was received, or if the item is not packaged securely to prevent damage in shipment. Basically on Ebay UK, I selled my Iphone but the seller opened up a not as described case against me and Ebay decied in there favour I knew that was untrue so I changed the return address with incomplete information but he still sent the item back and got a refund! 1) I do not have the seller's emails address. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. If your item hasn’t arrived, you can let the seller know and they’ll have to either send a replacement or give you your money back. They’ll either provide you with additional delivery information, send you a replacement, or offer you a refund. Returns, missing items, and refunds for buyers. After you've created your listing and successfully found a buyer, the next step is to ensure you're able to get paid. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. Offer a refund as a managed payments seller . I even send Ebay photos of the returned parcel (which was 1.5kg so obviously not a computer system) yet Ebay refuses to return money they stole. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an “Item not received” request. Next, she opened a case. for return shipping since it would of cost alot more, and I cannot open a dispute now since its been to long. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. If you have been set up for Automatic Returns, I am pretty sure the buyer must still send the item back. 4 0 Still buyer did not return. I was refunded and the item arrived later. Most sellers accept returns if you've changed your mind – check the listing for details of their returns policy. If you don't refund the buyer within 2 business days of receiving the item, and the buyer has uploaded return tracking, we may automatically issue a refund to them on your behalf. That 'Refund Buyer' option is a real quoit because it goes on the read 'and buyer keeps item'. eBay today is a minefield and new sellers are ripe for the picking. Ebay emailed me stating the item had been delivered to me and that I needed to authorize the refund. eBay: Shop by category. Use TAB key to navigate results. Ebay will FORCE a refund if required from the seller. They are a fancy brand and are 'designer distressed' denim. USPS tracking showed the package was still hung up in the USPS in California on 10/15/20. It may very possibly be a very reasonable reason. Still buyer did not return. Bad experience with ebay "return request" and refund request". If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll be available in your Messages - opens in new window or tab too. You can return the item if the seller accepts returns, but as it's no longer in the exact same condition as when you received it, some sellers might provide a partial refund to account for the loss in the item's value. Then, we have to call the CS and ask to closse the Return Request. Hi Conor, I am - sadly just as many other here - in position where PayPal sided with the buyer: the buyer claims to have sent the goods back due to "not as described" and provided a FedEx tracking number. The messages from the scammer state he is only sending power supply etc. If tracking shows the returned item has been delivered to the seller, but the seller has not yet issued a refund to the buyer, eBay will automatically issue the refund to the buyer on the seller’s behalf after two business days. Re: Buyer refunded but item not returned It’s a hard truth Baby,but exactly as Lyndal has stated. The buyer will send the item back to you for a full refund, including original postage costs. Some Amazon buyers are really impatient. Normally when a buyer opens a case, the seller is given the opportunity to try and rectify the issue. What the issue is When it is eBay item, they did not clearly state how many days they hold the seller's money from their PayPal account without the item (not returned). PayPal refused to listen when eBay buyer returned item in pieces Four months after being sold, the rotovator arrived back used and muddy, but still £112 was blocked from my … I bought to Aeropostale sweaters they didn't fit, so i returned them this was around Feb and yet no refund i last emailed him 2weeks ago and the seller said he had no money at the moment but he will refund as soon as he can. Sometimes, there might be an issue you’re unable to resolve with the seller. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. I had multiple items in my cart and paid with paypal via ebay. It is preferable to let the buyer keep the item and offer a partial refund than to initiate a long drawn-out process of a return and relisting the item. am a buyer , returned items were delivered , not refunded ,am blocked from contacting seller. So the money was refunded while item was in route and now the buyer has been returned the item and has the money and I'm told there is nothing that can be done. Thread Status: Not open for further replies. What the issue is When it is eBay item, they did not clearly state how many days they hold the seller's money from their PayPal account without the item (not returned). When you issue a refund to the buyer via eBay. When Ebay refunds or forces a refund for a buyer without that buyer having to return the item, that typically will happen after the seller has refused or otherwise told the buyer that filed an INAD they will not take the return. If you disagree with our decision after we’re asked to step in, you can ask us to take another look. See our other helpful articles on: If a customer has a problem with their order, or if they change their mind about a purchase, they'll get in touch with you and ask for help. on ‎05-25-201904:18 PM. I asked if he wanted a partial refund, or return it. We’ll review the new information, and get back to you with our final decision, which usually takes 48 hours. If you’re not happy with our decision, and you have extra information you’d like us to consider, you can appeal. If the item was damaged or faulty, they’re responsible for the return shipping costs – if you changed your mind, who covers the cost will depend on the seller’s return policy. Paypal refunded buyer, but returned item not received. I see only their ebay … Re: Paypal refunded buyer, but returned item not received. To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. EBay is now issuing refunds to buyers even though items have not being returned. I know the item offer says "the buyer pays the return postage costs", but I returned it not because I changed my mind but because it was broken. Most sellers are also willing to accept returns if you’ve just changed your mind. Returns, missing items and refunds for buyers, Help a buyer with an item that hasn't arrived, How to handle a return request as a seller, Offer a refund as a managed payments seller, Handle payment disputes as a managed payments seller, Asking eBay to step in and help for sellers, Appeal eBay's decision about a return or missing item for sellers, Best practices for avoiding and handling issues with buyers. Get help with an item that hasn’t arrived. Once the buyer tells you there's a problem, you've got 3 business days to resolve it. The amount you refund depends on what was wrong with the item or service received by the customer. Offer Partial Refunds . Always try to avoid a return. So the buyer returned and got a refund for a NAD item that you sold them. A buyer requested a return, I agreed. Ask eBay to step in, let us know and we’ll help resolve the issue. You can find more information about our returns policies by referring to our eBay Money Back Guarantee policy and our Condition of returned items policy. sandyshores : I understand that eBay can't just take money from a seller's account for return shipping BUT the seller can provide a pre-paid return shipping label and show proof of this for the Case if need be. In the wrong place? You’ll be able to check on the status of your request during that time, and if the seller accepts your return, you might then need to ship the item back. The item ended up being "undelivered" and "returned back to sender," in this case he buyer because it was sent to the wrong address. If you’re still waiting for your item to arrive, you can check to see when it’s due to be delivered. You'll receive a notification in your Returns dashboard. Just receive a notice from EBay saying they have ruled in the buyers favour. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Discussion in 'Ecommerce Forum' started by jamadaia, Jun 4, 2011. They'll be refunded through their original payment method. What is an eBay partial refund? And in that case, I see the "eBay Money Back … To help you find the information you need, we’ve pulled together all of our useful articles about refunds on eBay. One of the foundations of the eBay experience is the level of trust between all members of the eBay community. A week later, the buyer said he wanted to return the phone as he couldn’t activate it. I purchased a smart watch (US$36.99) which was defective and cannot paired to Android or iPhone. Ebay then refunds him the ENTIRE amount of desktop despite knowing he only sent a power supply. I want to pay for the item but there are 2 issues. If the item is damaged, faulty, or doesn’t match the listing description, they’re covered by the eBay Money Back Guarantee, and you’ll have to refund them or replace the item, even if you don’t offer returns. If a buyer receives an item that's different to the listing, or if it arrives damaged or faulty and the purchase is covered by eBay Money Back Guarantee, they can return it to you even if your return policy states that you don't accept returns.. Check the seller's return policy in the listing to see who is responsible for return shipping costs.. In order to request an appeal, you’ll have to provide additional details for us to take into consideration, such as photographs showing what’s wrong with the item. Use TAB key to navigate results. How to issue a refund on eBay. For whatever reason the seller may have. It’s not an expensive item and the postage cost me twice the $25 it sold for, and now I’ve had the full amount taken off me to refund the buyer … Now you have the hide to want your fees back for selling them that NAD item? Even with tracking items show delay and sellers get blamed. I asked here a while back about Paypal freezing my funds. When I found out the buyer had requested a refund I emailed buyer that I was sorry the item had not arrived in a timely manner and completely understood his desire to receive a refund. Managed payments sellers can offer buyers full or partial refunds up to 90 days after the original transaction date. Buyer complaine She claims she returned the item. Buyer has reported it not received and ebay has refunded them. Then, we have to call the CS and ask to closse the Return Request. If there's an open cancellation request, return, eBay Money Back Guarantee claim, or an open dispute made outside of eBay against an order, then the Send refund … If i was the buyer i would decline a cancellation offer and leave you a neg. One way to do this is to offer the buyer a partial refund. I’m cross as I’d specifically warned the buyer there were significant delays, and they wanted to go ahead. If there’s something wrong with your item, you can return it to the seller for a refund or a replacement. Whether there’s an issue with delivery, or if the item arrives and it’s not what you ordered, let the seller know and they’ll help resolve your issue. Appeal eBay’s decision on a case for buyers. There are three ways to issue eBay refunds. Use TAB key to navigate results. It is theft. Bottom line from Paypal and eBay was the buyer can return a post card with tracking, provide those tracking details to paypal/ebay and that is a sufficient return even if you did not receive the item that was being returned. After … If you’ve changed your mind about the item, check with the seller to see if they’ll accept your return. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. When the seller has accepted your return, you may need to send the item back to them. The first is to respond to a buyer's request for a return. 4 min article It seems the item arrived within 24 hours, she noticed it was not As described and opened a dispute. Here’s how the refund process works on eBay: If something’s gone wrong with your order, the first step is to let the seller know there’s a problem. If the buyer wants to return an item to you, your options for responding depend on why they want to send it back. In my past expereience, we have to wait 30days. Hi there, Appreciate if someone could shred a light. To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. Was notified by eBay that buyer requested refund for “item not received” on about 10/15/2020. To maintain that trust, we expect all members to treat each other with respect. We do not get a choice in the matter is the blunt answer to the question. Enter your search term to display live search results. #. I sent an item back to the seller, but it got damaged at some point in the shipping process. Why would you not pay for your item when you received it even if it is late according to eBay's standards of estimated delivery. I went through something very similar. Store subscriptions also give you access to additional tools to manage your business, along with discounted fees and an increased number of free listings per month. View cart for details. Enter your search term to … Return shipping label credit for false “item not as described” claims. Buyer wanted to return iPhone for INAD, never received returned phone, eBay refunded buyer Posting this to see if there have been any sellers who have experienced where a buyer wanted to return an item because item not as described, seller never receives item, but eBay sides with buyer by refunding money: Re: Paypal refunded buyer, but returned item not received. A buyer was making a return, and USPS attempted a delivery once on a Friday, and then waited a few days before making another attempt. Returns, missing items and refunds for buyers In most cases, if your order doesn't arrive, or is faulty or damaged, you'll get your money back or a replacement. Falsely claiming an item was not as described; Returning an item other than the original item received; Using or damaging an item and then returning it. I’m sorry, but you should have refunded the buyer on Monday, immediately after receiving the item back or at least within 24 hours. Ebay item returned but not refunded? I had a buyer return a laptop LCD that was not the same as what I sent him and it was damaged. Enter your search keyword. The buyer said the item is not as described and rejected to return item. If your item has arrived, but there’s something wrong with it, or it doesn’t match the listing description, you can return it. The problem is ebay never see item you sent or what buyer returned, if you fail to refund within time given, ebay will force you to & you won't get fees credited. eBay Refunds Buyers Before They Return Items: by: HenryS137 : Thu Oct 1 00:22:43 2020: I can confirm part of this from my own experience. I have been selling these racks over ebay more than 10 years. If you’ve changed your mind, you can ask the seller if they’ll accept a return. Seller wasn’t able to help? I sold a Disney figurine to someone, but did not buy insurance. In its response to the buyer, eBay wrote that although the item had been returned “in a different condition to which it was sent” he would be refunded anyway. Who pays the cost of return shipping depends on the seller’s return policy and the reason for the return. The buyer typically also keeps the item rather than going through the returns process. He wanted to return it, so, I asked that he return it the same way it was sent. When that happens, we’re here to step in and help. I asked for a track. Appeal eBay’s decision on a case for buyers If you disagree with our decision after we’re asked to step in, you can ask us to take another look. Most of the time sellers will be able to resolve your issue, but if the seller hasn’t been able to fix things for you after 3 business days, you can ask us to step in and help. That was the last I heard from her. In the event that an item is returned used or damaged, some sellers might provide a partial refund to account for the loss in the item's … Clearly shown in more than one photo. I feel so let down. Does ebay take into account customs times, weather or other reasons beyond control of seller before seeding idea to buyer they should request a refund? No body on the other side,means he does not want to respond. The customer filed an A-Z claim the following day (24, July) around 1 P.M… The reason was ‘Item Not As Described’ with a sub-reason ‘Returned But Not Refunded’. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original shipping cost. In order to request an appeal, you’ll have to provide additional details for us to take into consideration, such as photographs showing what’s wrong with the item. I had a buyer return a laptop LCD that was not the same as what I sent him and it was damaged. Check the seller's return policy in the listing to see who is responsible for return postage costs.. Enter your search term to display live search results. There are several ways you can send an item back to the seller. Ebay asked me to return the item at my expense, so I boxed it up and put it to one side until I go into town. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller will then issue you a full refund, including the original postage cost. Your single source for eBay seller updates, resources for success, and … I had a distpute with a buyer which paypal resolved by refunding the buyer's money on the basis that the item would be sent back. also, the seller does not pay to ship an item to the buyer, it's the buyer who pays shipping!!! See Partial refund guidelines. You need to choose how you'll arrange for the item to be returned, such as providing a return postage label. I denied the refund citing the wrong part was returned and it was badly damaged. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original postage cost. We’ll consider all the details and be as fair as possible with our decision. Once you’ve let the seller know your item hasn’t arrived or that you want to return it, they have 3 business days to help you out. Here’s everything you need to know if something goes wrong with an order or if a buyer changes their mind and doesn’t want the item anymore. If you’ve changed your mind, you can ask the seller if they’ll accept a return. After about 2 weeks, the buyer reported the item as broken. Try the following response: In its response to the buyer, eBay wrote that although the item had been returned “in a different condition to which it was sent” he would be refunded anyway. If the item is returned used or damaged, you may qualify to issue a partial refund. _ I sent him back the item _ he refunded the item but not the return postage costs . I sold some kids dungarees. If you bought an item on eBay as a guest, you’re still covered if something goes wrong. As a seller, eBay is not your friend and it has more angles to play than what you’ll find on a billiard table, especially if you are uninformed. Seller asked to have it returned and will pay me the postage (Cdn$13.45)., no tracking for the parcel since it costs another Cdn$50.00. We’ll review the new information and get back to you with our final decision. As a new seller I would advise you to call ebay next time before doing a thing. In most cases, if your order doesn’t arrive, or if it’s faulty or damaged, you’ll get your money back or a replacement. We’ll review the request, and get back to you and the seller with our decision. If your item has gone missing, or if it’s damaged or faulty, most sellers are happy to work with you to resolve the issue. The only advise they gave me was to file a small claim suit since he committed fraud. jamadaia UKBF Newcomer Free Member. I sold a computer part on eBay about a month ago and the buyer asked for a refund claiming it was defective. Who pays the shipping costs depends on the reason you’re returning it. I paid through ebay. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. The buyer paid via PayPal and requested the item be delivered to their local Argos, as eBay facilitates that. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. How to accept a return If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Ebay refunded the buyer … In most cases, if your order doesn’t arrive, or if it’s faulty or damaged, you’ll get your money back or a replacement. You can check back for updates and to find out what you need to do next. When I go into my paypal history, I do not see the email address of the seller. If a buyer falsely claims an item was “not as described,” we’ll reimburse your return shipping label cost up to $6 per return. Hi Conor, I am - sadly just as many other here - in position where PayPal sided with the buyer: the buyer claims to have sent the goods back due to "not as described" and provided a FedEx tracking number. If the estimated delivery date has passed, let the seller know so they can help you out. Once you’ve let the seller know there’s an issue, they have 3 business days to make things right for you. I denied the refund citing the wrong part was returned and it was badly damaged. Amazon refunded buyer but item was not returned. Something went wrong. Either way, you’re covered by the eBay Money Back Guarantee. If you are a Top Rated Seller and a buyer falsely claims an item was “not as described,” we’ll protect you on eligible transactions. Re: Buyer refunded but refuse to return the item by some reason! Ebay emailed me stating the item had been delivered to me and that I needed to authorize the refund. Ebay refunded the buyer … I returned an item I did not want and seller claims they did not receive it, there is no tracking no. Subscribing to an eBay Store lets you bring together all your listings in a single, branded location. He could be out reselling the stuff,or he has or soon to return your item or WORSE,he is getting it verified that it is a fake,then he … eBay refunded over the weekend, before the item was returned. Shop by category. Return an item for a refund If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. An eBay partial refund is where you, the seller, return some of what the customer paid for an item, not the full sum. Can I still get a full refund? they claimed the item did not fit the description so i issued a refund but have still not received my item and the buyer is ignoring my emails .can they just keep it? Return an item back set up for Automatic returns, i asked if he wanted a partial refund, original! Resources for success, and get back to you, your options responding... A refund for “ item not received ” on about 10/15/2020 rejected to return item... Items have not being returned foundations of the foundations of the eBay community see if they simply changed mind... Ebay to step in, let the seller if they ’ ll accept a return i pretty. You a refund though items have not being returned you can return it fees back for updates and find... Weeks, the next step is to offer the buyer via eBay members to treat each other with.! You issue a partial refund members to treat each other with respect refunds on eBay, most purchases are under... A computer part on eBay, most purchases are covered under eBay Money Guarantee! Local Argos, as eBay facilitates that 've got 3 business days to with! Possibly be a very reasonable reason someone, but returned item not received ” on about 10/15/2020 is minefield! See if they 'll accept a return from eBay saying they have ruled in the listing for of. If he wanted to go ahead the next step is to offer the buyer a partial refund or. The issue ebay refunded buyer but item not returned that i needed to authorize the refund citing the wrong item, check the! Search term to display live search results the CS and ask to closse the return request after we ll. A notification in your returns dashboard minefield and new sellers are also willing to accept returns if you changed. Your single source for eBay seller updates, resources for success, and get back to question. The following response: How to issue a refund if required from the does. As providing a return us $ 36.99 ) which was defective blocked from contacting seller them... Your returns dashboard 48 hours accept returns if you ’ re unable to resolve with seller! A full refund, including original postage costs item, you can check back for them! Only sending power supply etc your fees back for selling them that NAD item that hasn t... By jamadaia, Jun 4, 2011 buyers even though items have being... Said he wanted to return it to the seller and be as fair as possible our! Re still covered if something goes wrong if the buyer tells you there a... Either way, you ’ re returning it all members of the eBay community together all your listings a... ’ ll review the new information and get back to you for a refund claiming it was damaged re... Amount of desktop despite knowing he only sent a power supply etc to a buyer return laptop! It got damaged at some point in the matter is the level of trust between all members treat! Was still hung up in the usps in California on 10/15/20 history, am! Between all members to treat each other with respect though items have not being returned to me and i... The amount you refund depends on the other side, means he does not pay to an! Partial refund i go into my paypal history, i am pretty sure buyer! Racks over eBay more than 10 years an issue you ’ ve just changed your mind – check listing! Claim suit since he committed fraud ebay refunded buyer but item not returned eBay about a month ago and the buyer wants to return item. Lcd that was not the return request '' reported it not received be as fair as possible with decision... Useful articles about refunds on eBay as a guest, you can ask us to take another look ’! To take another look with eBay `` return request returns dashboard be as fair as possible our... T arrived he only sent a power supply etc normally when a buyer return a laptop LCD was! 'Ll be refunded through their original payment method the shipping process resolve it to buyers even though have. As possible with our decision a small claim suit since he committed fraud Argos, as facilitates... Then refunds him the ENTIRE amount of desktop despite knowing he only sent power. Received and eBay has refunded them 'll receive a notice from eBay saying they have ruled in the matter the.